FAQs

If you would like to get in touch with a real human being, you can contact reach our Customer Happiness Team via email (below).

1. What type of products does Pluma By Anne sell?

Pluma By Anne specializes in selling unique products like "Lexie", "Kate", and "Danielle". These products are carefully handcrafted to offer customers unique items to enhance their look.

2. How can I place an order?

To place an order, simply browse our website and add the products to your cart. Once you have selected all the items you wish to purchase, proceed to the checkout page. Here, you will need to provide your shipping address and payment information. Once you've checked your order, click on the "Checkout" button to complete the transaction.

3. What payment methods do you accept?

We accept different payment methods, including credit cards (Visa, Mastercard, American Express), PayPal and Apple Pay. Be confident that all transactions are secure and your payment information is protected.

4. How long will it take to receive my order?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. 

The delivery time depends on your location and the shipping method you choose at checkout.

• Canada shipping: 2-7 business days
• US shipping: 2-4 weeks
• International shipping: 4-8 weeks.

Once your order has been shipped, you will receive a confirmation email with tracking information. Shipping fees are non-refundable in the case of returns.

Please note that international orders may be subject to customs clearance procedures, which can cause additional delays.

5. What is your return policy?

We want you to be completely satisfied with your purchase atPluma By Anne. If for any reason you are not happy with your order, please contact our customer support within 15 days of receipt. We will provide you with instructions on how to return the item(s) and issue a refund or exchange, depending on your preference. Please note that some items, such as personalized or custom-made products, may not be eligible for return.

6. Do you offer international shipping?

Yes, we offer international shipping to most countries. The availability and shipping rates will be calculated at checkout based on your location. Please note that we are located in Canada and international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

7. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package and estimate the delivery date.

8. How can I contact customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help you. You can reach us by email at plumabyanne@gmail.com or through our contact form on the website. We do our best to respond to all inquiries within 48 hours.